When was the last time you had a positive customer service experience?  For me it has been so long that I assumed the worst.  So low were my expectations that I let it go for a long time: four months.  In a sense, Read More
The Points Of My Compass by E.B. White.  Without any particular hierarchy, a passage: So many favorites…  What I enjoy the most is the Well Turned Phrase.  Presently, my favorites in that regard are E.B. White Read More